We’ve all been there: a good meal ruined by a bumblingly incompetent server. What to do? What you don’t want to do is blame the server. Your ire should be directed at management. It was management who hired that bumbling incompetent, management who tapped him to serve as the ambassador of the restaurant and chef, management who did not bother to equip him with the skills necessary to succeed. Management who, if he really is as bad as that all the time, did not cut him loose. Restaurateurs and GMs talk all the time about the importance of service, but few acknowledge, and honor, and support the role that the actual server plays in this elaborate theater piece.